Terms and Conditions

Removal Quotes

All quotes are based on the information supplied to us by the customer. ALL relevant details such as Property Type(s), Access and Volume of Goods should be as accurate as possible so we can provide an accurate quote.


Anything that is likely to hinder our progress or add extra time to the removal should be disclosed and is the sole responsibility of the customer to ensure we are made fully aware of any such circumstances in advance.


If on arrival it is deemed that the initial information was not correct and you have more items than quoted for or the job details differ to the information that your quote was based on there may be additional charges as part of our Dial A Van terms and conditions.


Parking Arrangements

Parking must be arranged prior to the commencement of the removal/delivery and is the sole responsibility of the customer to ensure that parking is available directly outside the property or within a reasonable distance.


Unforeseen Circumstances

We do our best to arrive extremely punctually, however unforeseen events can occur such as road closures, traffic delays, adverse weather ect that can cause unavoidable delays out with our control.


Your Packing Responsibilities

Please have everything suitably packed well before our arrival. We accept no responsibility for breakage or damage to items that have not been packed/protected by adequate means. Fragile items must be clearly marked as fragile and suitably protected.


If you are unsure how to protect a particular item for transport please ask and we will be happy to advise you.

We do not accept responsibility for loss or damage to your goods/property once the job has been completed, payment received and the driver/crew have left your property.


Dismantle & Assembly

It is the customer’s responsibility to dismantle any unit/system/flat pack furniture or beds prior to our arrival. (Unless this has been agreed in advance and included in the removal quote).


Domestic Appliances

All domestic appliances such as gas/electric cookers, washing machines and dishwashers should be disconnected from the electricity, gas or water supply prior to our arrival and ready for transport.


Large Items

Please be aware of the size and dimensions of any large items included as part of your removal or delivery.

It is the customers responsibility to ensure that items will fit in the new premises, (e.g. size of sofa and size of door) We are not insured to remove doors/windows, It is up to the customer to arrange a specialist if needed.

We will make our best endeavours to fit the items into your property or room of choice provided there is sufficient and safe access to do so and accept no responsibility for any damage caused due to difficult access.


Delays and Waiting Time

We reserve the right to add extra costs due to unforeseen delays and waiting time.

(e.g. waiting for keys or gaining entry, incorrect addresses, awaiting removal of windows or doors and so on).

The removal quote is not for our unlimited time. It is based on loading/unloading the vehicle within a reasonable time scale and the vehicle being parked within a reasonable distance of both properties.



Payment can be made by Cash, Debit Card or Credit Card on the day or by Bank Transfer 7 days in advance.

Please note we no longer accept Cheques and all credit card transactions will incur a 2.75% processing fee.



  • Dial A Van Removals
    104 Houstoun Gardens
    Broxburn ,West Lothian EH525SJ

    01506 857 453

    07752 992 774

  • Testimonials

    • Dial a Van done a house move from Kirkliston to South Queensferry and everything went very smoothly All in all a fantastic service nothing too much trouble for this company. I have used them again to uplift and deliver large heavy bulky items to my daughter business premises again great job! I will recommend and use again without hesitation.

      K Ewen – South Queensferry
    • Good communication through-out. Friendly and respectful. I had 2 houses to empty then to unload at new house on 3 floors. Everything was taken where required without problems. Certainly couldn't complain about the price either. Well done. Definitely recommend..

      Eric Forbes – Newtown St. Boswells
    • To Billy and the guys, a huge thanks for your services today. A professional, speedy and courteous service from start to finish. Heartily recommend to anyone and will use again. Many thanks, Bob & Val

      Bob Richardson
    • Excellent Service - the guys were very professional and friendly - I would highly recommend Dial a Van to anyone moving home or simply moving a single item - great value for money.

      Karen Ferrier
    • Billy and his team were punctual, friendly, careful with our belongings (no items damaged), patient (the removal company in the house we were moving into were late but Billy and his team were calm and flexible about the delay), helpful (they even went to help out the removal company in the house we were moving into to speed things up), and the price was very competitive. Couldn’t find a fault and would highly recommend them.

      Neil Craig
    • We were more than pleased with the company. Arrived on time to move our heavy furniture, very efficient, nice lads and a good price would have done it ourselves but wife cant lift heavy things. No stress for us at all. Thank you.

      Jimmy Duckworth
    • Friendly service, would certainly use again

      Linsey Nichols
    • Great service, highly recommended.

      Andy Barnett – West Calder
    • I've never had a company so dedicated to doing their job in such a professional manner. They did every thing possible to meet my needs and took great care in the handling of my goods. For me it's Dial A Van Removals or nothing.

      Terry Meyers – Bathgate
    • have received a fantastic service from Billy and his team. They were spot on time and extremely cooperative.Good luck to you.

      Samrat Roy – Clarkston
  • Call Billy

    Today On

    07752 992 774

    For A Quick Moving Quote

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