All quotes are based on the information supplied to us by the customer. ALL relevant details such as Property Type(s), Access and Volume of Goods should be as accurate as possible so we can provide an accurate quote.
Anything that is likely to hinder our progress or add extra time to the removal should be disclosed and is the sole responsibility of the customer to ensure we are made fully aware of any such circumstances in advance.
If on arrival it is deemed that the initial information was not correct and you have more items than quoted for or the job details differ to the information that your quote was based on there may be additional charges as part of our Dial A Van terms and conditions.
Parking must be arranged prior to the commencement of the removal/delivery and is the sole responsibility of the customer to ensure that parking is available directly outside the property or within a reasonable distance.
We do our best to arrive extremely punctually, however unforeseen events can occur such as road closures, traffic delays, adverse weather ect that can cause unavoidable delays out with our control.
Your Packing Responsibilities
Please have everything suitably packed well before our arrival. We accept no responsibility for breakage or damage to items that have not been packed/protected by adequate means. Fragile items must be clearly marked as fragile and suitably protected.
If you are unsure how to protect a particular item for transport please ask and we will be happy to advise you.
We do not accept responsibility for loss or damage to your goods/property once the job has been completed, payment received and the driver/crew have left your property.
Dismantle & Assembly
It is the customer’s responsibility to dismantle any unit/system/flat pack furniture or beds prior to our arrival. (Unless this has been agreed in advance and included in the removal quote).
All domestic appliances such as gas/electric cookers, washing machines and dishwashers should be disconnected from the electricity, gas or water supply prior to our arrival and ready for transport.
Please be aware of the size and dimensions of any large items included as part of your removal or delivery.
It is the customers responsibility to ensure that items will fit in the new premises, (e.g. size of sofa and size of door) We are not insured to remove doors/windows, It is up to the customer to arrange a specialist if needed.
We will make our best endeavours to fit the items into your property or room of choice provided there is sufficient and safe access to do so and accept no responsibility for any damage caused due to difficult access.
Delays and Waiting Time
We reserve the right to add extra costs due to unforeseen delays and waiting time.
(e.g. waiting for keys or gaining entry, incorrect addresses, awaiting removal of windows or doors and so on).
The removal quote is not for our unlimited time. It is based on loading/unloading the vehicle within a reasonable time scale and the vehicle being parked within a reasonable distance of both properties.
Payment can be made by Cash, Debit Card or Credit Card on the day or by Bank Transfer 7 days in advance.
Please note we no longer accept Cheques and all credit card transactions will incur a 2.75% processing fee.
Dial A Van Removals
104 Houstoun Gardens
Broxburn ,West Lothian EH525SJ
01506 857 453
07752 992 774